Customer
August 9, 2025
I have had this thermostat a few years now. It stopped charging, and the furnace technician diagnosed it as the wiring base having failed. I noticed bases are available from google for other Nest thermostat models. I couldn't find a Nest E base, however. Ebay has some used ones for pretty high prices.I contacted google and the person agreed a new base was the correct solution. My thermostat is just out of warranty, which I knew and told him, so a base wouldn't be free. I told him this was not a problem and I'd just like to order one.There was a delay and then I found out they didn't have any for sale. I asked if they had a way to provide new bases to customers who were still under warranty and was told they did. So, Google simply refuses to sell me the part (which they have) I need to fix this product. Now it's just a piece of garbage.It's really not what I expected from Google, but it seems to be the new reality.I actually liked the thermostat while it worked, but the response from Google once it stopped working is... evil.
joey johnson
July 12, 2025
Absolute garbage product!! No Matter what I do, it thinks it knows what temperature to set. It’s currently -27 where I live and I can’t get my thermostat to turn on because it thinks it’s warm out...Every schedule you make will be overridden by what it thinks.It Doesn’t understand that there is holidays, sick & days vacation this throws off everything...Ps: there customer service will not help you...By the old tape your grandparents had...
Kevin
June 17, 2025
This is my second Nest of this model, and I have found that it works perfectly. It is cheaper than the standard Nest thermostat, but it works just as well if you just need something to control with your phone. Installation is a breeze, and it functions very well.Tip: Before attaching the thermostat in the wall, charge it using a power outlet and micro-usb cord for about 20-30 minutes. Sometimes, it needs a "jump-start", and the voltage from the thermostat wiring isn't sufficient for that.
Mr. Christopher B. Kende
March 21, 2025
I have a very basic gas floor furnace in a small Cape Cod house we live in in the Summer. I got this so I can monitor the heat over the winter when we are not here. It is working fine so far, but I needed an electrician to install it. I recommend it if you are tech savvy and it has many great features, such as the ability to heat different rooms at different temperatures and at different times of the day (none of these are relevant to me since I have one floor furnace in the center of the house) but I really recommend professional installation to get it to work properly. I have not tried connecting it to Alexa yet. I recommend the item if you have help in getting it installed.
Sharon
February 23, 2025
This is the almost annoying thermostat ever. It will be going back. I just wanted a thermostat that I could set the temperature to what I want. I needed one in my new house because the thermostat was downstairs and it would get like an inferno upstairs if you set the temp higher than 66. But it depended on multiple factors so I wanted to be able to control it. This thermostat does what it wants. I can’t get it to change it to my settings without it overriding it. On the setup there is no option for just manual temperature setting. You have to have a schedule. That auto schedule, even if turned off will override your settings. I deleted all the schedule after turning it off didn’t work and then it just repopulated it with my settings. The gas cost keeps going up. So the repopulated schedule kept turning the heat on so the upstairs would get to 80. I then brought all the temps down hoping it wouldn’t turn it on and I could turn it on when we wanted to. But then I woke up to a freezing house because it overrode what I set it to. I’ve been battling it for days and tried everything others suggested. Others on the community of the app also complained that they couldn’t set the thing and leave it without it overriding it. So I guess I will be returning it after I pay another cost to have my handyman uninstall it. Find something else. Also, it requires a c wire? If you know what that is. We didn’t have it so the battery wouldn’t charge. I had to pull it off and charge it with one of my plugs I use to charge a power pack I have. Then it would let me see the key to setup the app. Very annoying little robot that get his own way.
Adam
January 29, 2025
Definitely needs a C wire, despite the documentation. Most of the installation was straightforward and simple, but my 4 wire setup didn't have a C wire, and the Nest wouldn't charge without it. Simple solve per the HVAC technician was to disconnect G at both ends and use it as the C wire. Only consequence is no option of fan only, but honestly we never use that. Always making it warmer or cooler.
B Vann
December 23, 2024
My thermostat is in the hallway. The rooms I spend the most time in got to the correct temp quickly, but the furnace kept running because of the thermostat placement. The portable sensor you can order with this will be saving me a lot of money. Thermostat learns quickly and looks great.